![]() Before travelling, please review your product requirements. If you’re travelling or living overseas, the NDSS is not permitted to send products to you. identify as an Aboriginal and/or Torres Strait Islander person.Department of Veterans’ Affairs Concession card.Pharmaceutical Benefits Scheme Safety Net card.You can get a further discount on some NDSS products if you hold one of the following concession cards: Access to the NDSS is only available while you’re living in Australia.NDSS products are for personal use only and are not for resale or distribution.Products have a use-by date and, to avoid wastage, should not be over-ordered.In regional and remote areas, it may take longer. Products are generally available within 24–48 hours. If your community pharmacy needs to order your product from a wholesaler, delivery timeframes apply.Please inform your Access Point of your concessional status at the time of purchase. If you hold a concession card you are eligible for additional subsidies.Whenever you order NDSS products, you will be asked for your NDSS registration number (which is on your NDSS card) or your Medicare card number.What do I need to know when accessing products? ![]() or call the NDSS Helpline on 1800 637 700.To find a community pharmacy in your area: In all states and territories, you can get NDSS subsidised products from an NDSS Access Point (usually a community pharmacy). You do not need a prescription from your doctor to access products through the NDSS. To access subsidised products through the NDSS, you must register with the NDSS. This may assist in fixing the problem or alternatively mean that you can receive a replacement product from the manufacturer without affecting your product supply limit. You should retain the potentially faulty product so you can let the manufacturer know the serial number when discussing the nature of the issue with them. Abbott Diabetes Care Helpline for FreeStyle Libre products ( 1800 801 478).Medtronic for Medtronic products ( 1800 777 808) or.AMSL for Dexcom products ( 1300 851 056) or.In the unlikely event you receive a faulty continuous glucose monitoring (CGM) or flash glucose monitoring (Flash GM) product from your Access Point, please call: Faulty continuous and flash glucose monitoring devices Read more in How to access a free blood glucose meter. You may be eligible to access a free blood glucose meter if you are registered with the NDSS. If you need further information about NDSS products, please contact the NDSS Helpline on 1800 637 700. We understand that some people may need more products to manage their diabetes. These limits are:Ĭontinuous and flash glucose monitoring products also have firm product use limits that are based on use of the device as advised by the manufacturer. The following products have limits in a 180-day period. There are limits to the number of products you may access through the NDSS. You will need a prescription to buy these. Medications (including insulin) are not available through the NDSS. This effectively means the needles and syringes are “free” to eligible people registered with the NDSS. State and Territory governments have agreed to cover the co-payments for pen needles or syringes purchased through the NDSS. ![]() (if you need insulin or an approved non-insulin injectable medications). (for eligible and approved people with type 1 diabetes and ‘other’ eligible conditions)
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